Losing access to your wallet can be a very frustrating experience, but it’s important not to panic. Here are some steps you can take to regain access:
- Try using your secret phrases: If you’ve lost access to your wallet, the first step is to try using your secret phrases. These are the 12-24 words you received when you created your wallet. Make sure you enter them correctly and in the right order. This should give you access to your wallet again.
- Check your backup: If you’ve enabled backup (such as iCloud or Google Drive), you can try restoring your wallet from your backup. Make sure you’re restoring the correct backup, as restoring from an incorrect backup can result in permanent loss of your assets.
- Contact support: If you’re unable to regain access using the above steps, contact our support team for assistance. We may be able to help you recover your wallet, but please note that we cannot guarantee a successful recovery in every case.
It’s important to remember that keeping your secret phrases and backup safe and secure is crucial to avoid losing access to your wallet. Make sure to store them in a safe place and never share them with anyone.